Job ID:


Job Views:




Job Description:

Aviva is a not-for-profit agency dedicated to supporting New Zealand families to become their best, free from violence.  As New Zealand’s first refuge, we provided a range of specialist family violence services to women and children for 40 years. Today, our work is founded on the belief that the safest place for all New Zealanders should be our homes and that everyone has the potential to overcome violence and its enduring effects if offered the right support, at the right time, in the right way. To this end, we now offer a range of integrated specialist family and sexual violence services for the whole family – children, young people, women and men - and are seeking passionate and skilled people to join our team.
With our partners Aviva co-founded and operates from The Loft, in Eastgate Shopping Centre. The Loft brings together a range of Non-Government Organisations, primary healthcare providers and humanitarian agencies to create a ‘child, family and community wellbeing centre’ in eastern Christchurch. The Loft’s partners’ shared aim is to improve outcomes for individuals, families and communities by co-creating a co-located response model that simplifies client access through a range of integrated service pathways. The creation of a whole of person, whole of family/whanau approach to wellbeing, delivered from one shared space, has never been achieved before in Australasia, and offers a unique service proposition for Canterbury communities.  
The Loft offers a unique contemporary working environment, designed to support clients and staff.  There is access to Eastgate’s staff car parking, banking, retail and service outlets and Linwood Community Library and Service Centre.
Based at The Loft, this role is 35 hours per week for a fixed term until 30 June 2017, with the prospect of continued employment pending funding.
This Client Services Manager role is responsible for:
  • Managing Aviva’s Christchurch and North Canterbury Family Support Worker teams (Women and Children’s Services)
  • Managing Aviva’s 0800 Support Line 
Bringing a strong commitment to Aviva’s core values, strategic principles and service philosophy, the successful applicant will:
  • Be passionately committed to delivering excellent family services and overcoming the social inequalities associated with family and sexual violence
  • Be comfortable with managing and leading change and working in innovative partnerships with other agencies at The Loft
  • Be a member, or be working towards membership, of a relevant professional body
  • Have a relevant tertiary social work qualification
  • Have experience of working with adults, children and young people affected by family violence
  • Have a strong track record in developing and managing operational services and associated policies and procedures
  • Have excellent facilitation and people management skills
  • Hold a current unrestricted driver’s license
All job offers are subject to a clean Police check.  Full training and induction will be provided.
In view of the fixed-term nature of this role, secondment from a current employer will be considered.
Please download a position description and an application form from our website  For further information please contact Christine Wallace on 03 378 3840 or
Applications must be submitted by 5pm on August 23rd 2016
Applicants are advised to note that interviews will take August 25th and 26th 2016 between 9am-12pm.  
Company Info
Aviva / Christchurch Womens Refuge P O Box 32034 Christchurch 8147
Christchurch, CA, New Zealand

Phone: (03)378 3847
Web Site:

Company Profile