Roadside Service Officer


Job ID:



Automotive, Transport & logistics

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Job Description:

The AA is one of New Zealand's most enduring brands and has become a permanent feature of our cultural landscape with more than 110 years of history.

Roadservice is our best known service with a goal of being Number One. This means providing the fastest, friendliest, most efficient and highest quality roadside assistance.

We are seeking an experienced and self-motivated person to join our Franklin based Roadservice team.

If this is you, you will be primarily responsible for resolving vehicle and member related problems for AA personal and corporate customers.

This key front-line position requires exceptional communication skills with a high focus on customer service, teamwork and support activities. 

You will be required to act with a high level of integrity, together with sound judgement and an eye for detail. 

You will have an approved Automotive Trade qualification with broad experience in all aspects of vehicle fault diagnosis and repair. A clean driving record is essential. 

You need to be computer literate and conversant with Microsoft products.

You would be required to work up to ten hours between the hours of 7am -11pm over any 7 days of the week. The hours will vary to meet customer demand.

If you have the ability and enthusiasm to work in a challenging and busy environment, apply now.

The AA is much more than its Roadservice roots. We offer vehicle testing services, WoF's, vehicle repairs and service, driver licensing, driver education, tourism, insurances, advocacy, advice and many Member benefits that include fuel discounts, free professional eye checks, free driving lessons and free maps.

We exist to provide excellent service, guidance and value to our 1.5 million Members - this is the heart of the AA and defines everything we do.

With almost 1000 employees as well as different contracting opportunities this means there are a variety of careers available through the AA.

Applicants for this position should have NZ residency or a valid NZ work visa.
Company Info
Automobile Association (AA) PO Box 5, Shortland Street, Auckland 1140

Phone: 09 927 2998
Web Site:

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