Customer Services Manager


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Customer service

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Job Description:

Silver Fern Farms is New Zealand’s leading marketer, processor and exporter of premium quality lamb, beef, venison and associated products to more than 60 countries. A farmer-controlled co-operative, we are proud to represent more than 18,000 New Zealand farmers on the world stage.

Our vision is to be a fully-integrated market focused company investing in consumer products that will differentiate and add value to our farmer partners, our customers and our people. To support our vision and strategy we are looking for an experienced Customer Service Manager to join the Silver Fern Farms team at our Head Office in Dunedin. Our ideal candidate is a person passionate about customer service and providing exceptional support and advice to our suppliers and shareholders.

This position is responsible for leading and managing a centralised Customer Services Team that provides both suppliers and company representatives with a wide range of customer-care and services relating to customer and shareholder business transactions. This team is focused on resolving ad hoc queries, problem resolution and populating our CRM system.

Your skills and experience:

  • Provide leadership that develops and communicates vision; aligns and empowers others, demonstrates and promotes teamwork; develops long term relationships.
  • People development and creating the environment for a high performing team
  • Broad-based experience or a sound knowledge of customer service strategies and tactics in a large or complex organisation
  • Continually strive for continuous improvement and innovation and lead the business in your area of influence
  • An understanding of the red meat sector, agribusiness and the regional economy
  • Excellent written, oral and interpersonal communication skills.
  • Strong computer literacy and proficiency. Experience in CRM software would be advantageous; the desire to learn more in this area is a pre-requisite

Applications close 24 May 2017

Apply online at

Company Info
Silver Fern Farms Limited PO Box 940 , Hastings 4156
New Zealand

Phone: (06) 872 6729
Web Site:

Company Profile