National Certificate in First Line Management (Level 3)
This unit standard based programme focuses on the areas of quality and communication. It also looks at team dynamics and how to build relationships in the team and handle conflict. This programme involves self study and participation in 8 tutor facilitated classroom days.
What will the programme cover?
• Communication skills
• Giving and receiving feedback
• Oral instructions
• Report writing
• Presenting information
• Conducting interviews
• Managing interpersonal conflict
• Employment relationships
• Principles of quality and its management
• Team dynamics and relationships
Further study options
Students may wish to enrol in the National Certificate in First Line Management (Level 4).
Types of Jobs: We offer a wide range of courses and programmes at certificate and diploma level that can help you achieve your career goals and support you in becoming all that you can be.
Timaru Campus: 32 Arthur Street, Private Bag 902
Christchurch Campus:Corner High and Tuam Street
144 High Street, Christchurch Central
Ashburton Campus: 37 Alford Forest Road
Oamaru Campus: 44 Humber Street, PO Box 489
Dunedin Campus: 360 Cumberland Street, Dunedin
PO Box 943, Dunedin 9054
Phone: 0800 4 AORAKI (0800 426 725)
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